making things better since 2003.....


Rag Tag and Textile Privacy Policy

At Rag Tag and Textile we're committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

Who are we?

We're Rag Tag and Textile Ltd., a Scottish Charity and Social Firm. We provide support, training and work experience for people with long term mental and physical health conditions. We have sheltered workshops in Broadford and Portree for people ("students") who are referred to us by the NHS, or who self-refer.

Students work chiefly with donated textiles which they upcycle into craft items, some of which are sold in our charity shop. We have a number of other workshops and drop-in events open to the public, where no referral is necessary. Our charity shop in Broadford sells upcycled hand-crafted items and donated second hand goods.

Our Scottish Charity Number is SCO37619, and our Company Number is SC380098.
Our registered address is:
Unit 3, Broadford Industrial Estate,
Broadford, Isle of Skye,
IV49 9AP.
Our telephone number is 01471 822043, and our email address is

How do we collect information from you?

We obtain information about you when you become a student, volunteer, member of staff, or trustee, or if you make a charitable donation to us. This may come from a form you fill in, or from direct email, telephone or postal correspondence between you and us. It may also come from an application form completed by yourself, an NHS worker such as a GP or CPN, or by a social worker.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, or telephone number. If you make a purchase online your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. Examples of this would be:

However we disclose only the personal information that is necessary to deliver the service.

Please be reassured that we will not release your information to any other third parties or them to use for their own direct marketing purposes.

We may transfer your personal information to a third party if we're under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: or telephone on 01471 822043.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at:, or write to us at: Rag Tag and Textile Ltd., Unit 3 Broadford Industrial Estate, Broadford, Isle of Skye, IV49 9AP. Alternatively, you can telephone 01471 822043.

You have the right to ask for a copy of the information we hold about you. We may charge &163;10 information requests to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it's treated securely. If you make a donation or purchase a product from us, your card information is not held by us, it is collected by third party payment processors who specialise in the secure capture and processing of credit/debit card transactions.

Any other sensitive and non-sensitive information is held on the premises, either in a locked cabinet or on a passworded computer behind a firewall. Access to both of these is limited to board members or staff who have a reason to access it. We will hold your personal information on our systems only for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Use of 'cookies'

Like many other websites, the Rag Tag and Textile website uses cookies. Cookies are small text files that can be used by web sites to make a user's experience more efficient.

The law states that RagTag can store cookies on your machine if they are essential to the operation of this site but that for all others we need your permission in order to do so.

RagTag does use some non-essential cookies. We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to understand how users use our site. It counts the number of visitors and tells us things about their visit to the website - such as the typical length of stay on the site or the average number of pages a user views, which page is least visited etc.

The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google undertakes not to associate your IP address with any other data held by Google.

If you have Adobe Flash installed on your computer (most computers do) and you use's audio or video players, Google Analytics will try to store some additional data on your computer. This data is known as a Local Shared Object or Flash cookie. This helps us to analyse the popularity of our media files. We can count the total number of times each file is played, how many people watch videos right to the end and how many people give up half way through. Adobe's website offers tools to control Flash cookies on your computer.

Some third party cookies are set by services that appear on our pages. They are set by the operators of that service and are not in our control. They are set by Twitter, Facebook and inShare and relate to the ability of users to share content on this site.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. Search in your cookie folders for 'ragtag' to find our cookie and the Google Analytics cookie if you wish to delete them. More information about cookies, including how to block them or delete them, can be found at Cookiepedia.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in June 2018.

Any questions regarding this Policy and our privacy practices should be sent to:
Rag Tag and Textile Ltd.
Unit 3, Broadford Industrial Estate,
Isle of Skye,
IV49 9AP.
Tel 01471 822043