Who are we?
We're Rag Tag and Textile Ltd., a Scottish Charity and Social Firm. We provide support, training and work experience for people with long term mental and physical health conditions. We have sheltered workshops in Broadford and Portree for people ("students") who are referred to us by the NHS, or who self-refer.
Students work chiefly with donated textiles which they upcycle into craft items, some of which are sold in our charity shop. We have a number of other workshops and drop-in events open to the public, where no referral is necessary. Our charity shop in Broadford sells upcycled hand-crafted items and donated second hand goods.
Our Scottish Charity Number is SCO37619, and our Company Number is SC380098.
Our registered address is:
Unit 3, Broadford Industrial Estate,
Broadford, Isle of Skye,
Our telephone number is 01471 822043, and our email address is firstname.lastname@example.org.
How do we collect information from you?
We obtain information about you when you become a student, volunteer, member of staff, or trustee, or if you make a charitable donation to us. This may come from a form you fill in, or from direct email, telephone or postal correspondence between you and us. It may also come from an application form completed by yourself, an NHS worker such as a GP or CPN, or by a social worker. We may also receive information about you from other organisations who have your permission to contact us, for example from CAB with regard to provision of food parcels.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, or telephone number. If you make a purchase online your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. If you make a purchase by card in our shop then we hold our copy of the transaction receipt securely, transferring it to a locked cupboard at the end of each working day. We retain this copy for the minimum period required for accounting purposes and to comply with HMRC requirements, and dispose of it securely, by shredding or burning, once we are permitted to do so.
How is your information used?
We may use your information to:
- contact you regarding student or volunteer activities;
- contact you regarding a job or volunteer application;
- contact you with matters arising from your job or volunteer role;
- process orders that you have submitted, e.g. in our shop;
- carry out our obligations arising from any contracts we hold, for example with the NHS or Highland Council;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications that may be of interest to you. These may include information about workshops and other services, meetings and fundraising activities, or shop promotions;
- process a grant application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
In the case of a student referral we will pass relevant information to the NHS staff member dealing with your assessment. However, we will disclose only the personal information that is necessary to deliver the requested service.
Third Party Service Providers working on our behalf
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. Examples of this would be:
- Passing staff members' employment and working hours information to our PayRoll providers so that they can organise your wages.
- Passing volunteer, staff and trustees' personal information to Disclosure Scotland so that a PVG check can be carried out.
- Passing information to HMRC so that Gift Aid can be claimed on a donation.
Please be reassured that we will not release your information to any other third party unless you have requested us to do so, or we are required to do so for safeguarding purposes or by law, for example, by a court order or for the purposes of prevention of fraud or other crime. We will not release your information to third parties for them to use for their own direct marketing purposes.
If you are a student, volunteer, staff member or trustee we need to send you information in order to carry out our services. Aside from this, if we already have permission to hold your contact details we may send you information if we have a legitimate interest in contacting you and believe you will be interested in the information we send. You have a choice about whether or not you receive this information from us. Please contact us if you do not wish us to contact you in this way.
How you can access and update your information
The accuracy of your information is important to us. If you change your postal address, email address or telephone number, please contact us so that we can update our information. You have the right to ask for a copy of the information we hold about you. We may make a charge to cover our administration costs in providing you with details of this information.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information we take steps to ensure that it's treated securely. Printed information is held in locked filing cabinets in offices not accessible to the general public, and in buildings that are locked overnight. These files are accessible only by staff members and trustees, and only when there is a legitimate reason for accessing the information.
Information in digital form is held on computers that are password protected and held in premises that are locked overnight. Personal information in digital form is accessible only by staff members and trustees, and only when there is a legitimate reason for accessing the information.
We have a Data Protection Policy that contains more information of how we keep your data safe. This is available to consult on request.
We do not analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We do not make use of additional information about you when it is available from external sources to help us do this effectively.
The Rag Tag and Textile Website
Use of 'cookies' on our Website
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in June 2018.
Any questions regarding this Policy and our privacy practices should be sent to:
Rag Tag and Textile Ltd.
Unit 3, Broadford Industrial Estate,
Isle of Skye,
Tel 01471 822043