At Rag Tag and Textile we're committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Who are we?
We're Rag Tag and Textile Ltd., a Scottish Charity and Social Firm. We provide support, training and work experience for people with long term mental and physical health conditions. We have sheltered workshops in Broadford and Portree for people ("students") who are referred to us by the NHS, or who self-refer.
Students work chiefly with donated textiles which they upcycle into craft items, some of which are sold in our charity shop. We have a number of other workshops and drop-in events open to the public, where no referral is necessary. Our charity shop in Broadford sells upcycled hand-crafted items and donated second hand goods.
Our Scottish Charity Number is SCO37619, and our Company Number is SC380098.
Our registered address is:
Unit 3, Broadford Industrial Estate,
Broadford, Isle of Skye,
Our telephone number is 01471 822043, and our email address is firstname.lastname@example.org.
How do we collect information from you?
We obtain information about you when you become a student, volunteer, member of staff, or trustee, or if you make a charitable donation to us. This may come from a form you fill in, or from direct email, telephone or postal correspondence between you and us. It may also come from an application form completed by yourself, an NHS worker such as a GP or CPN, or by a social worker.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, or telephone number. If you make a purchase online your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
How is your information used?
We may use your information to:
- process an application to become a student, volunteer, staff member or trustee;
- process a donation that you have made;
- process orders that you have submitted or purchases you have made from our shop or online;
- keep you informed about workshops or drop-in sessions;
- carry out our obligations arising from any contracts, for example your NHS referral;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. Examples of this would be:
- Passing staff members' employment and working hours information to our PayRoll providers so that they can organise your wages.
- Passing volunteer, staff and trustees' personal information to Disclosure Scotland so that a PVG check can be carried out.
- Passing information to HMRC so that Gift Aid can be claimed on a donation.
However we disclose only the personal information that is necessary to deliver the service.Please be reassured that we will not release your information to any other third parties or them to use for their own direct marketing purposes.
You have a choice about whether or not you wish to receive information from us.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 01471 822043.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org, or write to us at: Rag Tag and Textile Ltd., Unit 3 Broadford Industrial Estate, Broadford, Isle of Skye, IV49 9AP. Alternatively, you can telephone 01471 822043.
You have the right to ask for a copy of the information we hold about you. We may charge &163;10 information requests to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it's treated securely. If you make a donation or purchase a product from us, your card information is not held by us, it is collected by third party payment processors who specialise in the secure capture and processing of credit/debit card transactions.
Any other sensitive and non-sensitive information is held on the premises, either in a locked cabinet or on a passworded computer behind a firewall. Access to both of these is limited to board members or staff who have a reason to access it. We will hold your personal information on our systems only for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Use of 'cookies'
The law states that RagTag can store cookies on your machine if they are essential to the operation of this site but that for all others we need your permission in order to do so.
The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google undertakes not to associate your IP address with any other data held by Google.
If you have Adobe Flash installed on your computer (most computers do) and you use Out-Law.com's audio or video players, Google Analytics will try to store some additional data on your computer. This data is known as a Local Shared Object or Flash cookie. This helps us to analyse the popularity of our media files. We can count the total number of times each file is played, how many people watch videos right to the end and how many people give up half way through. Adobe's website offers tools to control Flash cookies on your computer.
Some third party cookies are set by services that appear on our pages. They are set by the operators of that service and are not in our control. They are set by Twitter, Facebook and inShare and relate to the ability of users to share content on this site.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through some types of browser. Search in your cookie folders for 'ragtag' to find our cookie and the Google Analytics cookie if you wish to delete them. More information about cookies, including how to block them or delete them, can be found at Cookiepedia.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in June 2018.
Any questions regarding this Policy and our privacy practices should be sent to:
Rag Tag and Textile Ltd.
Unit 3, Broadford Industrial Estate,
Isle of Skye,
Tel 01471 822043